Terms and Conditions

Orders can be placed directly at the shop in Via di Porta Castello 29, by phone at +39 06 4424 0707, by email at stampa@guug.it, or online via shop.guug.it. The customer can choose between collection at the GUUG operational office and shipping by express courier, with the cost shown before the order is confirmed.

Standard processing times are usually same-day; up to 2-3 working days for complex jobs or large print runs. For urgent printing, same-day delivery is available or, for some jobs, within 2 hours, subject to current availability: no surcharge for standard urgency, except for specific jobs agreed in advance.

Purchases made on the shop.guug.it e-commerce site are also governed by the sales conditions published on that domain, which prevail in the event of any discrepancy for online orders only.

As these are personalised products made to the customer's specifications, pursuant to Italian Legislative Decree 206/2005 (Consumer Code), Art. 59, letter c), the right of withdrawal does not apply.

In the event of printing or workmanship defects attributable to GUUG, the customer may request a free reprint of the product within 14 days of delivery, reporting the defect to stampa@guug.it or by phone at +39 06 4424 0707.

Returns or refunds are not accepted for change of mind, errors in content provided by the customer (text, images, files) or discrepancies not attributable to GUUG. We recommend checking files and proofs carefully before confirming the order.

For any dispute arising from the services and contracts governed by this document, the Court of Rome shall have exclusive jurisdiction, without prejudice to the mandatory provisions of law protecting the consumer.